An AI agent for your hotel, that answers your guests at any hour
Towels, arrival times, taxis, room service: the front desk spends its days on the phone. The Sens-AI agent takes these requests, routes every call to the right department and transfers emergencies to a human, 24/7, in four languages.
In a hotel, the front desk spends its days on the phone
The front desk is the hotel's single point of entry. A large share of calls and messages are about the same topics: arrival time, breakfast, wifi, parking, an extra towel, a taxi, a restaurant recommendation. Each request is simple; it's their sheer number that wears the team down, especially at check-in and check-out times.
At night and on weekends, these requests often go unanswered. A guest arriving late doesn't know if anyone will be there; a group looking for a seminar room reaches an answering machine; a foreign guest gives up for lack of someone who speaks their language.
The result: bookings that get lost, housekeeping requests that wait for the next visit to the front desk, and a team with no time left for what matters — hospitality.
What the Sens-AI agent handles in a hotel
You define its sources and its scope: policies, rates, services, instructions. Outside that scope, it hands over to your team.
In-stay assistance
Breakfast hours, wifi, pool, parking, late check-out: the agent answers at any hour, in four languages, and passes on requests that require action.
Automated pre-arrival
Before arrival, the agent collects the expected time, a transfer from the station or airport, a crib, a dietary requirement — and prepares the stay for your team.
Housekeeping
Towels, cleaning, linens, amenities: the most frequent and simplest case. The request goes to the relevant department with the room number, without going through the front desk.
Routing and prioritization
The agent understands the intent — booking, housekeeping, sales, concierge, complaint — and routes each request to the right department, in the right order.
Emergencies
A problem in the room, a guest in distress: the agent detects the emergency and immediately transfers the call to the front desk or the on-call person, live.
Groups and events
Seminar, wedding, group: the agent qualifies the request — dates, attendees, rooms, catering, budget — before passing it on to your sales team.
Lost and found
Room, stay dates, description of the item, contact details: the agent collects everything and creates the request for the team.
Concierge and post-stay follow-up
Local recommendations from your own selection, then after departure: feedback and detecting dissatisfaction before it becomes a public review.
And for every exchange, the agent leaves your team a summary: the request, what was done, what's left to follow up on.
What depends on your PMS
Some requests require reading or writing to your hotel software: confirming a late check-out based on occupancy, changing the dates of a stay, taking a full room service order, selling an upgrade with payment.
On these topics, the Sens-AI agent informs and qualifies from day one; the decision or payment requires an integration with your PMS, booking engine or till. These integrations happen through connected actions, whose scope you approve.
We look together, in the demo, at what plugs into your tools, and what stays passed on to the team.
Which channels the agent uses to answer hotel guests
- Phone A dedicated number, or your current number forwarded. The agent answers at any hour and performs a warm transfer to the front desk or the on-call staff.
- Website Chat and voice directly in the browser, on your booking page or your homepage.
- WhatsApp Guests' preferred channel during their stay: a towel request sent straight from the room.
- Email Group requests, quotes and enquiries handled as conversations, with the same agent.
All channels are included in every plan; only the volumes change.
Sample exchange with a hotel's agent
Phone call, a Sunday at 9pm. Illustration.
Guest — Hello, I'm arriving tomorrow around 11pm, will reception still be open?
Agent — Yes, the front desk is open 24/7. I'll let the team know you'll arrive around 11pm. Would you like a taxi waiting for you at the station?
Guest — Yes. And I'll need a crib in the room.
Agent — Noted: a taxi at the station for 11pm and a crib. Housekeeping is receiving the request. Anything else?
Guest — I'd like to speak to someone about a seminar for thirty people in October.
Agent — Of course. I'm passing your thirty-person October seminar project to our sales team and connecting you now. One moment.
The transfer happens live: the guest stays on the line, your colleague receives the context. If nobody picks up, the team finds the call the next morning in its inbox, with the caller's number and a summary, ready to call back.
The recommended plan for a hotel
Starter — €79 / month
A small independent hotel: 1 agent, 500 conversations and 100 voice conversations a month, all channels.
Professional — €199 / month
Most hotels: 3 agents (front desk, groups & events, second property), 2,000 conversations and 300 voice conversations a month.
Business — €399 / month
A group or a chain: 10 agents, 6,000 conversations and 600 voice conversations a month. Beyond that, custom.
A fixed monthly plan, with no per-resolution billing: in peak season, your budget doesn't move. Free 14-day trial, no credit card. See detailed pricing →
Frequently asked questions from hoteliers
Does the agent answer my foreign guests?
Yes. The Sens-AI agent answers in French, English, Spanish and German, in the guest's language, on the phone as well as on the website or WhatsApp.
Can it transfer a call to the front desk at night?
Yes. On the phone, the agent performs a warm transfer to the number you define: the caller stays on the line and your colleague receives the context. If nobody picks up, your team finds the call in its inbox, with the caller's number and a summary, ready to call back.
Do I need to connect my PMS to get started?
No. From day one, the agent answers frequent questions, routes requests to the right department and takes messages based on your information: website, policies, rates, instructions. Connecting your PMS or booking engine comes next, for the actions that depend on it.
Where is my guests' data hosted?
Exclusively in the European Union: database in Ireland, cache in Frankfurt, language model in France. Sub-processors are public in our DPA and conversations are deleted within the timeframes it sets.
See the agent on your hotel
A 20-minute demo on your real cases: pre-arrival, housekeeping, groups, emergencies. Free, no commitment.